Delivery Information
Efficient and Reliable Delivery Worldwide
At Shieldon Knives, we are committed to providing our customers with reliable and efficient shipping services. Below, you will find detailed information regarding our shipping policies and procedures.
Order Processing
- Processing Time: We strive to process all orders within 3 business days.
- Weekend and Holiday Orders: Orders placed on weekends or holidays will be processed the next business day.
Shipping Options
- Free Shipping: We offer complimentary shipping on all orders over $59. This service is standard and does not require any additional fees.
- Standard Shipping: Orders are shipped via USPS or PostNL. Delivery typically takes 2 to 3 weeks from the date of shipment.
- Expedited Shipping: For an additional fee of $30, we offer expedited shipping via DHL. Orders shipped via this method usually arrive within 5 to 7 business days.
Delivery Estimates
- Standard Delivery: Please allow 2 to 3 weeks for your order to arrive.
- Expedited Delivery: With expedited shipping, your order should arrive within 5 to 7 business days.
International Shipping
- Worldwide Shipping: Shieldon Knives proudly ships to most countries worldwide. However, please note that customs duties and taxes are the responsibility of the customer. These charges are not included in the shipping cost and must be paid upon delivery.
- Shipping Details: To ensure prompt delivery, please provide your full address, postcode, recipient name, and contact number with the international dialing code. Double-check these details to avoid any delays.
Order Modifications
- Changes and Cancellations: If you need to modify or cancel your order, please contact us immediately at sh005@shieldon.net or call +86-0662-8663602. While we make every effort to accommodate changes, please note that some orders may have already been processed and shipped.
Tracking and Carriers
- Tracking Information: Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
- Shipping Carriers: We use trusted carriers such as USPS and PostNL for standard shipping, and DHL for expedited shipping, to ensure reliable and timely delivery.
Contact Information
- Customer Support: For any questions or concerns regarding your shipment, please reach out to our support team:
- Email: sh005@shieldon.net
- Phone: +86-0662-8663602
We are dedicated to providing a seamless and enjoyable shopping experience for our customers worldwide. If you have any further questions about our shipping policies, please do not hesitate to contact us. Thank you for choosing Shieldon Knives!