Terms & Conditions

Welcome to Shieldon Knives, your premier source for high-quality EDC folding knives. By accessing and using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any purchases.

1. Shipping Policy

• Delivery Services: Shieldon Knives primarily uses USPS or PostNL for international shipments. Deliveries are typically made Monday through Friday. In most cases, packages will be left at your doorstep without requiring a signature, unless the carrier deems it unsafe to do so.
• Special Deliveries: For oversized items, we may use specialized carriers. These deliveries are curbside only and require a signature upon receipt. A lift gate will be provided to assist with unloading. Please inspect packages immediately upon delivery. By signing the bill of lading, you acknowledge that the items have arrived in good condition. Any damage discovered after signing cannot be claimed. The recipient must be at least 18 years old.

2. Order Processing & Shipping Time

• Processing: Orders placed for in-stock products are typically processed and shipped within 4 business days. While we strive to offer efficient delivery, this service is not guaranteed and may be affected by weather, holidays, or carrier delays.
• Expedited Shipping: Expedited options are available for an additional cost. Please contact our customer service for details.

3. Drop Shipment Orders

• Direct Shipping: Certain products may be shipped directly from our suppliers to expedite delivery. These items typically take 7–10 business days to arrive.

4. Backorders

• Availability: If an item is temporarily out of stock, it will be shipped as soon as available. Customers may contact our customer service to explore alternative options or substitutes.

5. Pricing & Advertisements

• Accuracy: We strive to provide accurate pricing and product details. Prices are subject to change without notice, and we are not responsible for typographical errors in advertisements.

6. Satisfaction Guarantee

• Customer Satisfaction: If not fully satisfied with your purchase, you may request an exchange or refund within 30 days, subject to specific conditions outlined in our Return & Refund Policy.

7. Return Policy

• Eligibility: Returns are accepted within 30 days of purchase for incorrect, defective, or unsatisfactory items. Please refer to our full Return & Refund Policy for details.

8. Incorrect Product Received

• Resolution: If you receive an incorrect item, please contact our customer service within 7 days. We will provide a return shipping label and send the correct product promptly.

9. Product Substitutions

• Alternatives: Shieldon Knives reserves the right to substitute products with equivalent alternatives if the original item is unavailable.

10. Order Cancellations

• Cancellation: To cancel an order, contact us as soon as possible. Orders must be canceled before shipping. If already shipped, please follow our return process.

11. Email Communications

• Receipt Issues: If you don't receive our emails, check your spam folder. Add our email to your contacts to ensure smooth communication.

12. Acceptance of Terms

• Agreement: By using our website, you agree to be legally bound by these Terms & Conditions.

13. Modifications to Terms

• Updates: We reserve the right to modify these Terms. Continued use after changes constitutes acceptance.

14. Account Registration

• Accuracy: Ensure your registration information is complete and accurate. Products are for personal use only.

15. Privacy Commitment

• Data Protection: We protect your privacy as described in our Privacy Policy, complying with relevant Chinese regulations.

16. Security Measures

• Fraud Prevention: We take precautions to prevent fraud and unauthorized use. Your cooperation with security checks is appreciated.

17. Lawful Use of Website

• Compliance: Use the website only for lawful purposes and in compliance with all relevant laws.

18. Indemnification

• Liability: You agree to indemnify Shieldon Knives, its directors, and employees from any claims arising from misuse of this website.

19. External Links

• Third-Party Sites: We are not responsible for the content or privacy practices of linked third-party websites.

20. Product Orders

• Acceptance: Orders are subject to availability. An order is a binding contract upon payment processing or shipment initiation.

21. Cancellation Rights

• Consumer Rights: You have the right to cancel purchases within 14 days of receipt, as detailed in our Return & Refund Policy.