FAQ
FAQ for Individual Customers
Before Purchase FAQs
What payment methods do you accept? We accept payments via PayPal, Visa, Mastercard, American Express, JCB, Google Pay, Apple Pay, and various local payment methods.
How do I ensure my order details are correct? Please make sure to fill in the address, recipient name, phone number, and postcode accurately and double-check all information before finalizing your purchase.
Will I receive a confirmation email after placing an order? Yes, once your purchase is paid, you will receive a confirmation email with all your purchase details.
When will my order be shipped? Orders are typically shipped within one week. Please note that international shipping may experience delays.
Can I track my order? Yes, once your parcel is sent, you will receive a confirmation email with a tracking number. You can track your parcel using our self-tracking system here: Shieldon Self-Tracking.
What is your return policy? We offer a 30-day return policy for unused products in their original packaging. Please refer to our return policy page for more details.
Do your products come with a warranty? Yes, our products come with a two-year warranty against manufacturing defects. For more information, please visit our warranty page.
How can I cancel or change my order? You can cancel or change your order before it is shipped by contacting our customer service team at sh005@shieldon.net.
Are there any customs duties or taxes? Customers are responsible for any customs duties or taxes imposed by their country. Please check with your local customs office for more information.
How can I contact customer service? You can contact our customer service team via email at sh005@shieldon.net.
After Purchase FAQs
How do I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your parcel using our self-tracking system here: Shieldon Self-Tracking.
I received a wrong or defective product, what should I do? Please contact our customer service team at sh005@shieldon.net with your order details and a description of the issue. We will assist you with the return or exchange process.
How do I return a product? We offer a 30-day return policy for unused products in their original packaging. Please refer to our return policy page for detailed instructions on how to return a product.
What if my product has a manufacturing defect? Our products come with a two-year warranty against manufacturing defects. Please visit our warranty page and contact our customer service team for assistance.
Can I change the shipping address after placing an order? If your order has not yet shipped, you can contact our customer service team to update the shipping address.
Can I cancel my order after it has been shipped? Once an order has been shipped, it cannot be canceled. You may, however, return the product following our return policy guidelines.
What are the shipping options for my order? For U.S. orders, we use USPS for reliable shipping. For international orders, we partner with the Netherlands PostNL to ensure global delivery.
How long will it take for my order to arrive? The parcel will deliver to U.S. customers within 2 to 3 weeks via USPS. International customers will receive orders within 3 to 4 weeks through the Netherlands PostNL. Shipping times vary based on other factors.
Do you provide repair services for your knives? While we do not offer repair services, our two-year warranty covers manufacturing defects. Please contact our customer service team for more information.
What if I am charged customs duties or taxes? Customers are responsible for any customs duties or taxes imposed by their country. Please check with your local customs office for more information.